User Empathy Example
Ova ploča scenarija možete pronaći u sljedećim člancima i resursima:
Mapiranje Korisnika Empatije
Mapa korisničke empatije vizualni alat za programere proizvoda s namjerom da se stekne dublji i osobniji uvid u određeni podskup korisnika. Standardna karta empatije korisnika usredotočuje se na ono što korisnik kaže, misli, radi i osjeća tijekom svog angažmana sa svojim proizvodom ili uslugom. Vaša momčad treba izraditi i analizirati korisničke karte empatije kako bi se postigao konsenzus o tome kako vjeruju da njihovi korisnici emocionalno reagiraju na određene aspekte njihovog proizvoda.
Check out some of our journey map resources!
Storyboard Tekst
- I want to try out the product
- More research
- Do you have any special deals?
- Purchases product
- This is too expensive
- Asks for free trial
- DOES
- SAYS
- How much does this cost?
- Walks away from product
- Asks friends or colleagues what they think
- What's the refund policy?
- How to I buy this?
- Lists pros/cons
- USER
- This product seems confusing..
- Unsure
- Is there any customer support available?
- This was a great purchase
- Wow! This sales process is great!
- Excited
- How do I get started?
- Anxious
- THINKS
- FEELS
- This was a waste of money
- Why would I use this product?
- Overwhelmed
- I wonder if there's a better alternative
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