User Empathy Example
Najdete storyboard v naslednjih členih in virov:
Mapiranje Empatije Uporabnika
Kartica empatičnega uporabnika je vizualno orodje za razvijalce izdelkov z namenom pridobiti globlje in bolj osebno razumevanje določene podskupine uporabnikov. Standardno kartico empatije uporabnikov se osredotoča na to, kar uporabnik pravi, misli, počne in počuti med svojim sodelovanjem s svojim izdelkom ali storitvenim procesom. Vaša ekipa mora ustvariti in analizirati zemljevide empatije uporabnikov, da bi oblikovali soglasje o tem, kako verjamejo, da se njihovi uporabniki čustveno odzivajo na določene vidike svojega izdelka.
Check out some of our journey map resources!
Snemalna Knjiga Besedilo
- I want to try out the product
- More research
- Do you have any special deals?
- Purchases product
- This is too expensive
- Asks for free trial
- DOES
- SAYS
- How much does this cost?
- Walks away from product
- Asks friends or colleagues what they think
- What's the refund policy?
- How to I buy this?
- Lists pros/cons
- USER
- This product seems confusing..
- Unsure
- Is there any customer support available?
- This was a great purchase
- Wow! This sales process is great!
- Excited
- How do I get started?
- Anxious
- THINKS
- FEELS
- This was a waste of money
- Why would I use this product?
- Overwhelmed
- I wonder if there's a better alternative
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