Flowchart Customer Journey Map
Najdete storyboard v naslednjih členih in virov:
Kartiranje Potovanj s Strankami
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Karte za potovanje s strankami so pripovedne zgodbe uporabnikov, ki vam omogočajo, da vidite, kako stranka lahko potrebuje vaš izdelek, kako naj bi prišli do vašega izdelka in kako lahko vaš izdelek koristi. Ustvarjanje teh zemljevidov omogoča, da ugotovimo, kje imamo morda pomanjkljivosti v naši tržni strategiji ali uporabimo scenarije primerov. Ob resnični in relativni kupni zgodbi nam omogoča, da najdemo najbolj logične rešitve za naše težave.
Check out some of our journey map resources!
Snemalna Knjiga Besedilo
- Customer Experiences Problem
- Customer Ignores Problem and Does Not Search for Solution
- Problem is Not Serious Enough to Search for Solution
- Customer Searches for New Product to Serve as Solition
- Customer Uses Product They Already Have as Solition
- Problem Persists and Customer Decides they Need a Solution
- Customer Finds New Product
- Exisiting Product Does not Solve Issue
- Existing Product Solves Issue and Customer is Happy
- Customer Tests Out New Product
- Customer Does Not Purchase New Product
- New Product Serves as Sufficient Solution for Customers Original Problem
- Customer is Happy and Purchases Product
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