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Conflict Management and Resolution

Lesson Plans by Patrick Healey

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Conflict Resolution Lesson Plans

Student Activities for Conflict Management and Resolution Include:


Conflict is a part of interpersonal relations and is unfortunately unavoidable. Conflict is usually experienced everyday, although minimally, so it may go unnoticed until there is a larger conflict. We may think about a verbal fight with someone we care about as a conflict. While this is true, conflict is also seen in other aspects of life besides interactions with our environment and ourselves. In order to be a successful person in today’s society, we need to be able to react to conflicts effectively.


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Conflict Management and Resolution Lesson Plans, Student Activities and Graphic Organizers

Introduction to Types of Conflicts

Types of Conflict
Types of Conflict

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Conflict is when a person or group experiences resistance in relation to a desired outcome. Visualizing different conflict scenarios that impact one person can be an effective way to learn. Use the attached story as a teaching tool. Then, ask students to make their own. There is an example of one person experiencing each type of conflict.


Conflict Definitions and Types

Person vs. Self (Interpersonal)

An individual has an internal struggle.


Person vs. Person (Intrapersonal)

An individual or group face opposition or resistance from another person or group or people.


Person vs. Society (Social Conflict)

An individual or group faces opposition to traditions, cultural norms, or laws.


Person vs. Nature

An individual or group faces opposition to the forces of nature.


Person vs. Technology

An individual or group face resistance from technology.


Conflict of Interest

The actions or intentions of one individual conflict with the intended outcomes of the relationship.


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Student Instructions

Create a 6-cell spider storyboard with a title and description. Show examples of all the conflicts discussed earlier.


  1. Identify the type of conflict in the each title box.
  2. Create a picture of each conflict in the cell using a combination of appropriate scenes, characters, and items.
  3. Describe the meaning of the cell and explain how it matches the title.
  4. Save and submit the assignment. Make sure to use the drop-down menu to save it under the assignment title.


Blank Spider Map - 6 Terms
Blank Spider Map - 6 Terms

Example

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Scenarios of Different Vocab Terms

Conflict Stories
Conflict Stories

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Having students show multiple examples of the content vocabulary will help add depth to terms. In this storyboard, students will create two or more cells with different scenarios showing a picture of the same term. Doing three or more vocab terms will show a range of understanding. Asking students to choose which ones they want will create ownership with content.

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Student Instructions

Create a t-chart storyboard with three columns. There should be two cell in each column making six total cells.


  1. Title each column with an examples of conflicts that you want to make stores for.
  2. Create two different stories of each conflict in the cells. Use a combination of appropriate scenes, characters, and items.
  3. Save and submit the assignment. Make sure to use the drop-down menu to save it under the assignment title.


3 Column T-Chart Template
3 Column T-Chart Template

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Examples of Conflict Outcomes

Conflict Outcomes
Conflict Outcomes

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Most conflicts will end in three different ways. Sometimes when we have conflicts with people we care about, they may seem really tough and emotionally draining. Knowing there will be an outcome at some point may make it seem less intimidating.


Win - WinBoth parties are satisfied with the outcome of a conflict.
Win - LoseOne party is gets the desired outcome while the other does not.
Lose - LoseBoth parties are not satisfied with the outcome of the conflict.

Having students create a visual of a conflict displaying the three different outcomes helps create one of the R’s in the four R’s of conflict resolution (recognition, respect, resolve and reflect). Recognition of a potential conflict is critical to managing that conflict.

(These instructions are completely customizable. After clicking "Copy Assignment to Account", change the description of the assignment in your Dashboard.)


Student Instructions

Create a grid to show examples of a conflict and possible outcomes.


  1. Title one column "Conflict" and one column "Outcome". For each row title, please label them Win - Win, Win - Lose, and Lose - Lose.
  2. Create a picture of a conflict in the conflict column cell and copy the same conflict to the remaining cells. Use a combination of appropriate scenes, characters, and items. Briefly describe what is happening in the cell.
  3. In the outcome column, create a picture each possible outcome for the conflict. Use a combination of appropriate scenes, characters, and items. Briefly describe why this picture is the outcome.
  4. Save and submit the assignment. Make sure to use the drop-down menu to save it under the assignment title.


2x3 Chart
2x3 Chart

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Conflict Resolution Strategies

Conflict Scenario
Conflict Scenario

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Ways To Resolve Conflict

Person to Person

Think about the other person as a person. Acknowledge people are imperfect, make mistakes, and entitled to their own opinions builds understanding for reasons behind actions or behaviors.


Listening to Understand

Listen with the intent to understand perspective as opposed to respond.


Time to Cool Off

When emotions are involved from both parties, sometimes logic is ignored, which makes conflict more difficult to manage. Some scenarios call for a time of no communication or interaction in order to resolve conflict effectively.


Find a Common Interest

Having common ground with a person or persons you're in conflict with enhances respect and humanizes them.


Never Assume

Without understanding the perspective of others, you may interpret their reactions or actions incorrectly.


Move On

While it’s important to address and not ignore conflict, conflict might not always be resolved or may take a long period of time. Prioritizing your thoughts and energy into other things and moving on from the conflict or scenario may be the only option.

(These instructions are completely customizable. After clicking "Copy Assignment to Account", change the description of the assignment in your Dashboard.)


Student Instructions

Complete a story with one of the different ways to resolve a conflict.


  1. Create a copy of the storyboard template that was provided for you.
  2. Create a picture of a conflict resolution in the blank cell. Explain how it accomplishes that resolution in the description box below.
  3. Save and submit the assignment. Make sure to use the drop-down menu to save it under the assignment title.


Conflict Scenario Incomplete
Conflict Scenario Incomplete

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The Four R’s of Conflict Management

Four R's of Conflict Management
Four R's of Conflict Management

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Four Rs of Conflict Management

RRecognizeForesee when there is a build up toward a possible conflict
RRespond with RespectYour response prior to this step is critical if your desired outcome is avoiding conflict or resolving it.
RResolveIf conflict is unavoidable, follow some of the previous steps in the story titled “Conflict Resolution”:
  • Person to person
  • Listening to understand
  • Time to cool off
  • Find a common interest
  • Never assume
  • Move on
RReflectThink about the conflict afterward to find ways it could have been prevented.

(These instructions are completely customizable. After clicking "Copy Assignment to Account", change the description of the assignment in your Dashboard.)


Student Instructions

Create a 4-cell storyboard about the Four Rs of Conflict Management.


  1. Title each cell with a different ‘R’ discussed earlier.
  2. Create a picture of each method of managing conflicts discussed earlier.
  3. Each cell should be one cohesive story showing how a person could manage a conflict from start to finish using the four R’s management method. Use a combination of appropriate scenes, characters, and items.
  4. Describe how the picture achieves the meaning of the title method.
  5. Save and submit the assignment. Make sure to use the drop-down menu to save it under the assignment title.


Blank Cell with Title-Description
Blank Cell with Title-Description

Example

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Teacher Background

Conflict resolution is an imperative skill for people to develop in order to deal with reality. Conflict is experienced in different ways and can come from various factors. For example, cleaning the snow off your car before work or prepping your house for a flood are all episodes of conflict with nature. An elderly person struggling with the newest phone is a conflict with technology. Conflict with external factors are common and easy to recognize, but not all conflict is external. Doubting yourself before an interview is not interpersonal - it’s intrapersonal. Intrapersonal conflict can motivate someone to take risks or hinder a person’s potential.

Not all conflict is negative. If there was never conflict, would there be any progress? If we all accepted social norms, how could anything change? Therefore, we must have conflict. Conflict is positive when it’s managed properly. A negative reaction to conflict may push either side further away or result in an undesirable outcome. In order to move forward, we must deal with conflict appropriately or else we’ll end up with more losing outcomes. Examples of conflict and ways to resolve them are further explored in the stories below.


Essential Questions for Conflict Management and Resolution

  1. What is conflict?
  2. How do we resolve conflict?
  3. How can conflict be positive?

Additional Conflict Management and Resolution Lesson Plan Ideas

  1. Fix the Outcome - create a three-cell storyboard with a negative outcome from a conflict and ask the students to copy and change the story with a successful conflict resolution.
  2. Perspective - create a storyboard where someone is built up with other stressors which makes a conflict harder to resolve, this may build a larger understanding for seeing people as a person.
  3. Rotation Stations - Have students come up with their own conflicts without any resolution. Then have students send them to or switch computers with one another so they can complete their stories.

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•   (English) Conflict Management and Resolution   •   (Español) Manejo y Resolución de Conflictos   •   (Français) Gestion des Conflits et Résolution   •   (Deutsch) Konfliktmanagement und -lösung   •   (Italiana) Gestione e Risoluzione dei Conflitti   •   (Nederlands) Conflictbeheersing en Oplossing   •   (Português) Gestão de Conflitos e Resolução   •   (עברית) ניהול ופתרון סכסוכים   •   (العَرَبِيَّة) إدارة الصراع وحلها   •   (हिन्दी) संघर्ष प्रबंधन और संकल्प   •   (ру́сский язы́к) Управление и Разрешение Конфликтов   •   (Dansk) Konflikthåndtering og Løsning   •   (Svenska) Konflikthantering och Upplösning   •   (Suomi) Konfliktien Hallinta ja Ratkaisu   •   (Norsk) Konflikthåndtering og Oppløsning   •   (Türkçe) Çatışma Yönetimi ve Çözümü   •   (Polski) Zarządzanie Konfliktami i ich Rozwiązywanie   •   (Româna) Gestionarea și Rezolvarea Conflictelor   •   (Ceština) Řízení Konfliktů a Řešení   •   (Slovenský) Riadenie a Riešenie Konfliktov   •   (Magyar) Konfliktuskezelés és Megoldás   •   (Hrvatski) Upravljanje i Rješavanje Sukoba   •   (български) Управление и Разрешаване на Конфликти   •   (Lietuvos) Konfliktų Valdymas ir Sprendimas   •   (Slovenščina) Upravljanje Konfliktov in Reševanje   •   (Latvijas) Konfliktu Vadība un Izšķirtspēja   •   (eesti) Konfliktide Juhtimine ja Lahendamine