Conversation in Upselling a Guestroom in a Hotel
Storyboard Description
A family wants to stay for two nights in Starry Hotel
Storyboard Text
- Welcome to Starry Hotel, how may I help you Ma'am and Sir?
- Ah yes, we need a room for tonight and tomorrow night.
- Yes, that's right
- Oh, several options for you to consider. There is the captain suite, which includes two bedrooms, a living room and a kitchen, at $425. All our suites face the water. We can also arrange for two adjoining rooms, each with two double beds and a connecting door in between. The two rooms together would be $90. Oh, we have a very nice rooms available with 2 double beds for $45 and we can arrange to have a roller-away brought up, if you like. Which one would you prefer?
- How many in your party?
- Four: me, my wife and two children.
- Ah, I think that middle one you mentioned.
- Oh, good choice. That’s a very nice room. Would you please fill out the guest registration card and we’ll be all set.
- The two adjoining rooms.
- Yeah, that sounds fine.
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