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- Hi Rouse, how unexpected to see you here today.
- Yes, it’s that I have had certain doubts about the quality management processes and I wanted you to help me to complement more information.
- Rouse:Good morning Meredith.
- Ok,let's start by saying that it's important to understand the concept of quality management. Quality management is a group of tools and actions that are implemented to avoid possible errors or problems in the production process. We are making progress?
- Yes,all clear.
- Now proceed to learn how quality management is carried out. A quality management system must be implemented with sufficient rigor so that we can continuously evaluate our production process. This entails having important document management and the corresponding involvement of representatives and managers.
- That is, that communication is key to management?
- Internal communication is very important. Hence the importance of management software that allows communication to develop smoothly, avoiding duplication and saving time and money for the company.
- : Everything is super clear, anything else I need to know?
- Finally, that you know about what the quality management system looks for. This system seeks customer satisfaction, obtaining new customers, differentiation from the competition. I'll explain the last thing, a company that is already certified will stand out from the others, with this system a positive image is projected before the different clients. That would be the last thing for you to complement the information you already have and there is no problem.
- It was a pleasure helping you
- Meredith with all my heart I thank you very much, you can't imagine how much you have helped me, since I needed the complete information on the subject of coffee customers in Finland
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