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MEETING IN THE WORKPLACE
...And that's why I believe that printers are better than papers...
Yes, and why do you think printers would be so helpful to this company?
making eye contact (nonverbal cues)
asking open-ended questions
I have a question about that change she wants to make... I better wait for a pause in her sentence...
waiting to disclose information
... And then, she told me I was being unreasonable for buying a printer..!
She told you that you were being unreasonable? Was her tone angry?
paraphrasing and asking questions for clarification
demonstrating concern through expression
She's really concentrated on telling her sad, personal story... I better not interrupt...
waiting your turn to speak
...and that's why I'll never buy from Staples ever again!
Great story, Janie! I would love to see photos of your ideas, as well as your kids!
brief verbal affirmations
establishing rapport with co-workers
what a rousing conclusion!
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