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  • I ordered a small light blue colored jeans from your website and it came later than it was supposed to and it was the totally wrong pair!! 
  • Calm down ma'am! I can't help you if you are yelling!!
  • I want a full refund and I need to speak with your manager!!
  • Yes ma'am, I'll go get her!
  • I want a full refund and 75% off the whole store!!  
  • That's fine, thank you
  • Okay ma'am I can give you a full refund and 25% off 5 items. That is the best I can do! You also need the item and receipt to do that exchange.
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