Policy and Procedure

Policy and Procedure

Storyboard Text

  • From: MaryHello I was wondering about what I need to return the shoes I purchased 15 days ago
  • Our return policy states that in order to return a item purchased before 30 days you will need the receipt and box the shoes were bought in.
  • Okay that's perfect thank you for letting me know!
  • I'm sorry would you like a refund and we can get you your order for free.
  • This coffee taste like bitter and its not even the right order!
  • I'm sorry for speaking in a rude manner thank you for making me a new coffee.
  • No worries! Thank you for understanding.
  • Thank you for giving me a free coffee and refunding my previous one.
  • No worries its what we do. Till next time.
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