Phone Service
Storyboard Text
- Lacks confidence in online spaces.
- A senior (65+) with low digital literacy who struggles with online banking. She struggles with computers and devices but wants to learn as she is worried about being left behind by technology.
- Our User
- I just can't figure out this online banking! I took one of the classes but I didn't like how busy it was.
- There is a great service to help you with that, you can call them from home and take your time learning from a wonderful helper!
- Take this flyer with you with the details if you want them to give you a hand next time you have a mobile banking problem.
- I'm not sure how to pay my rates online... I can't use cheques anymore. I might try that help line I was told about at the Library.
- Hello, I'm not sure how to pay my rates online and the library said you could help?
- Hello! How can I help you today?
- Absolutely, lets do this together, first...
- Perfect! Yes just push submit and you are all done. Call again anytime you need a hand!
- ... Alright that seemed to work and then I just push submit?
- ASB onlineSubmit payment?
- I'm sure there's something I'm missing about my mobile banking app, I can't get it to work!
- I know just who you should call!
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