Phone Service

Phone Service

Storyboard Text

  • Lacks confidence in online spaces.
  • A senior (65+) with low digital literacy who struggles with online banking. She struggles with computers and devices but wants to learn as she is worried about being left behind by technology. 
  • Our User
  • I just can't figure out this online banking! I took one of the classes but I didn't like how busy it was.
  • There is a great service to help you with that, you can call them from home and take your time learning from a wonderful helper!
  • Take this flyer with you with the details if you want them to give you a hand next time you have a mobile banking problem.
  • I'm not sure how to pay my rates online... I can't use cheques anymore.  I might try that help line I was told about at the Library.
  • Hello, I'm not sure how to pay my rates online and the library said you could help?
  • Hello! How can I help you today?
  • Absolutely, lets do this together, first...
  • Perfect! Yes just push submit and you are all done. Call again anytime you need a hand!
  • ... Alright that seemed to work and then I just push submit?
  • ASB onlineSubmit payment?
  • I'm sure there's something I'm missing about my mobile banking app, I can't get it to work!
  • I know just who you should call!
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