EPIC - As a Consumer Services Team member, I want to have a purpose built front end module so that I can do the functions that the consumer services team are tasked to do
As a Consumer Services Team member I want to be presented with information relevant to what I need to do so that I can easily and effectively use the system
As a Consumer Services Team member I want to be able to process jobs so that I can easily do what I need to do
As a Consumer Services Team member I want to have a message center so that I can communicate with our various customers
User Story 1
As a Consumer Services Team member I want to be able to access the feedback system so that I can lodge feedback and recommendations from customers
User Story 2
As a Consumer Services Team member I want to be able to use a customer relations system so that I can effectively manage complains and provide effective mediation