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- Retention remained steady. A drop in sales accounts for almost all of it.
- Quarterly profit is down 1.5% compare to last year.
- Alright. What does the quarterly report tell us?
- Now, let's take 1 hour to work on the solutions. It appears the problem is in sales. Green Hats on ! Take 5 minutes to brainstorm.
- We could cut commissions for the bottom 10% of sales staff.
- We could offer incentives, like prizes for the top sales people.
- What ?? What is good about cutting commissions?
- It could also incentivize better sales figures.
- It is guaranteed to reduce costs.
- From the high-level perspective, it may decrease long-term turnover. Sales staff we'd have to let go may choose to leave instead.
- This may be more of a Red Hat point, but I feel like it could make the sales staff angry.
- The incentives are unpredictable and cutting costs doesn't really help us grow in the long term.
- Does anyone else have Red Hat reactions?
- This sounds like a strong idea. Any drawbacks? What doesn't work?
- I agree. It makes me feel bad to just cut commissions.
- Is there a way to mitigate these concerns?
- What I'm hearing is that the intangible drawbacks outweigh the potential gains.
- That also addresses a black hat point I had about the prizes: the cost of prizes can be completely covered by savings on commissions.
- We could combine the two ideas!
- Prizes would mitigate the negative aspects of the commission cuts.
- I like where this is going. I think we need to run the numbers to see what likely results are.
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