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  • Super, I've ordered the new FIFA game. Can't wait to play it
  • Yes! You have the latest FIFA game I wanted. I'll buy it
  • New Online Order! 1 x New FIFA GAME Status: Needs to be Picked and Packed
  • Mr Smith orders the last new console game in stock from Acme Inc.
  • Oh no! We have no stock left on the new FIFA game
  • James goes into an Acme Inc shop and purchases the last FIFA game on the shelf
  • Sorry, Mr Smith, your product is no longer in stock. We can't fulfil your order.
  • Mr Smith Tel: 01234 567890
  • Warehouse staff start picking and packing the day's orders
  • But everywhere has sold out now, so I can't buy it.
  • When the staff go to find the game in the warehouse there is no stock
  • Customer services has to tell Mr Smith that they can't fulfil the order as there is no stock
  • Mr Smith is annoyed as the website said one was in stock when he purchased it
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