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Professional Communications (Communications Process Model)
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Hi, I'm Brittany.
Hi, I am Dr.Mathews. Please take a seat.
Wh-what? Oh wow. What do I need to to in preparation for the surgery and what advice do you have for me to take care of myself?
So...Dr. About my last checkup? I told you I was feeling some pains and yo-
Umm...About that...I regret to inform you that your body is very unwell and you might need to have a surgery.
Oh my gosh, oh my gosh, oh my gosh! This can't be happening to me right now. What about my family? My husband, my kids? Can they handle this? Oh my gosh, oh my go-
Come on, let's go to the other room. I need to do a quick scan.
The Doctor's OfficeMessage: The doctor is introducing himself to his patient and is about to commence with the results of her last checkup.Chanel: Air: they are talking face to face.
The pain seems to be increasing and on top of that, I am getting constant fevers....
So, I just need to ask you some que-
Ok. So, how have you been feeling lately? ....
Encoding: The doctor is telling the patient that she is unwell and needs surgery.Decoding: Britanny is asking Dr.Mathews what she can do to help herself in advance for this surgery.
Shhh. It's okay, honey. Shhh.
Internal noise/barrier: Britanny's emotions such as her fear and anxiety are distracting her from the doctor's words.
Oh sure.Thank you for your time.
Thank you for coming and if you could tell your email to the receptionist so I can give you the information regarding your surgery.
Feedback: Brittany is answering the doctor's questions.
External noise/barrier: There is a child who is next door who is crying because she is getting a shot.
Brittany is done with the procedure and is leaving for home.
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