Malta Cleyton
Storyboard Text
- Jose... your activity plan is now created on Salesforce.com; your goal is to complete at least five visits per week and at least once per month to each distributor in your territory.
- Tech Rep Activity Plan
- Visit Preparation
- With Salesforce.com, I can see a 360º view of my customer and check all the activity happened in our relationship (last purchases, invoices, cases, credit status, shipment status, value, etc.)
- Tech Rep will have the ability to prepare customer visits and connect with them in a different way
- Visit Consultation
- Tech Reps would be able to show their customers practical tools that will enhance the sales process
- Check out the nutritional facts of our new formula; it will help you to breed stronger cattle this season
- Mobile Order Placement
- That's great! I need that product as soon as possible...
- Ok... let's check if there is availability and if so, we can place your order now.
- Offers and Promotions
- No problem! Let's get that discount offer.
- Look at this... because you're a Platinum Customer, I can offer a 15% off if you commit to an extra 20% volume
- Mobile Order Placement
- I've just made a payment... hope it's been applied .
- It seems our AP hasn't applied the payment yet; let me create a case so they can check it on the bank system
- Mobile Order Placement
- That's world class customer care!
- They payment has been applied, lets place that order
- Order Processing
- New Order!
- There's a new shipment... I better get on it!
- Distributor Community
- The order must be processed in the following hours... don't forget that now you can track your order on the new Dist Portal. It's easy, just go to MyMaltaCleyton.com
- In the new Dist Portal, I can check my orders, my credit status, pending deliveries, future promotions, create cases and even connect with Product Experts to consult or expose new ideas
- Distributor Community
- Real Time Information
- Look that! Jose, just close another deal... now we need to know what is slowing down our sell-in rate!
- Sell-in / Sell-Out
- Now is easier to have sell-in/sell-out analysis
- Sales Activity Tracking
- Real Time Information
- Wow! With this amazing tool, Malta is really getting into the new age
- Salesforce.com give us real-time dashboards that help my executive team to make the right decisions at the right time
- What else can be done...
- What else can be done...
- • Improve fill rates • Move faster (promotions, discounts, etc.) • Get market insights • Drive more volume • Enhance Brand Recognition
- Now I can manage the sales process with the Tech Reps... track the performance of my reps and coach them one on one; I have complete visibility on quota achievement and my forecasts are more accurate; and, the most important... I have a full vision of who my client really is.
- Livestock and Pets performance has been improving, distributor satisfaction is like never before and customer retention rates keep growing... now we need to be on top on the merchandising at the POS and check the one from our competitors
- You can track your Field Reps (Promotores) activities on the move and get to know how your competitors respond to your promotional activities
- And even more... You can engage with your customer in a whole new way through different channels on the go.
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