Good Day! Team. I am glad that you are all present today.
Today, is a very especial day for our team!! because we got only the 2nd place and I know that you aiming to be at the 1st place.
Thank you and you are always welcome TL,
I am so excited to learn new skills from you TL!!!!
Still, I congratulate you all for giving your extraordinary skills. However, I wanted to improve it more by performing some activities that will help to enhance your skills and knowledge about Customer Service.
So, to improve your skills and broaden your knowledge about handling customer service. I will provide a one on one close door training. That will immediately starting today.
For you Glenn, I notice some of your errors during taking calls , you are missing some of the important things that must be done during handling customers calls.
My apologies for that TL, perhaps it is because I am scared handling calls for angry customers. They're shouting at me that made me to forgot some information's
Okay!! Now that knew the reason I will give you an advice, listen, you don't have to scared to them as long as you are doing you're job properly the there is nothing