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Storyboard Text

  • Obtaining Referrals for Specialists from your Primary Care Provider
  • Patient calling primary doctor's office for referral.
  • I need to call my primary doctor's office to get a referral to see a specialist.
  • Receptionist offers patient in person appointment with doctor or Internet or phone appointment with care coordinator.
  • Hello, I'd like to get a referral to see a specialist.
  • December
  • Patient and care coordinator meet over the Internet or by smartphone. At the end of the visit, care coordinator discusses next steps.
  • Member receives notice that referral request is approved and/or member is required to visit doctor for further evaluation.
  • Patient receives referral information and is cleared to make an appointment with her specialist.

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