Creative ValueAre curiousAre open to and excited by new ideasCreatively seek better solutions to important, internal and externalProactively generate new ideasLearn from and adapt ideas from othersBravely implement innovation in a manner that is simple and practical
No claims authorities Audit instead / Smart auditsAutomation CI / death claims
INA process?LV D0/1?RL UW later?
Triaging - building a risk score / referral calculatorPredictive modelling / AI End to end data SURE
What about the claims referral process?
What are the challenges?1. Over referring claims with authority2. Piece meal referrals / getting the right evidence (first time)3. Philosophies not aligned4. How to increase authority with adequate risk control5. Not referring the right claims