Lidl Storyboard, Think Z
Storyboard Text
- Employee comes to work
- Employee sees the Appreciation Wall in staff room, reads notes and leaves a note
- Kehu kaveria
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- Kiitos iltavuoro,paikat oli siistissä kunnossa!
- Päivän fiilis
- Manager asks the employee for a weekly mini-meeting
- Employee comes to work, leave extra stuff to locker and walks to staff room to leave lunch to fridge.
- Manager marks the mini-meeting as held to the We Are Lidl app
- The Appreciation Wall is used for giving nice feedback to other staff members, and showing the feelings of the persons with emojis.
- Employee checks How to Learn from Feedback video from the We are Lidl app during break
- Weekly mini-meetings are short, 3 to 5 minutes meetings between manager and employee. Employees have regular feedback and managers see that they have been given feedback regularly.
- Employee's shift ends and employee leaves work feeling appreciated and motivated
- Manager can mark the mini-meeting held right away or later during the week. Even though mini-meetings are taking away some working time, they can be held in suitable phases of the work day and marking them to app makes feedback-giving measurable.
- Training videos and Mini Quizzes teach a proper way of giving and receiving feedback. There is a possibility to create training courses for both managers and employees and there can be small rewards for employees to completing the courses.
- Receiving regular feedback makes the employee feel appreciated as a person and more motivated to work. Receiving feedback is an important part of growing as an employee and as a person.
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