finance
Storyboard Text
- We definitely do not want to send out defective products. My employees are always reminded that product quality is Number One priority at Lintel.
- The production process is based on the customer-order information that I receive from the Sales department. First, we order raw materials from our suppliers. Once the materials arrive at our plant, they are transferred to the production floor where they will go through five different processes before they become finished goods.
- How do you make sure that we only ship good products to our customers?
- Yes, they perfectly understand that. As a matter of fact, our defective rate is lower than one tenth of one percent. We are very proud of our record.
- We have a very limited number of suppliers. We deal with approximately ten main suppliers in the US, and we only have a handful of suppliers overseas
- Do they understand that they should always give their best and that defective products raise the cost of production?
- How do you maintain this excellent record?
- We adopt the Continuous Improvement spirit. We evaluate our operating results very often and strive to excel in our job. And, those posters on the wall also help. See the slogan Nothing But Excellence over there?
- Yes. What is good for the company is ultimately good for the employees, right?
- Definitely.
- How do you control the quality of the purchased materials?
- One of the reasons for having a limited number of suppliers is to ensure the quality of raw materials. My Quality Control group works very closely with our suppliers to make sure that they meet our quality requirements
- Do you maintain a high level of inventory?
- No, we keep a very low level of inventory.
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