Meet Vikas - a software engineer and an SBI customer.
Vikas wants to start financial investments but does not know where to begin.
On a friend's recommendation, Vikas starts using the SBI money manager app
The app calculates Vikas' savings at the end of every month, based on his account debits & credits.
The analytics engine looks at Vikas' savings, runs a credit check and recommends an appropriate investment product.
Next time Vikas is searching for home loans, he gets a targeted ad from SBI for a Flexi Pay home loan.
Vikas clicks on the ad & is taken to a personalized page with details of the home loan, the loan form pre-filled & a list of the extra documents needed.
Vikas clicks on submit, his documents are picked up from home & he gets a loan approval within 24 hours.
Vikas loves the personalized experience with SBI & tweets about it in his network.