Customer Journey - Email History
Storyboard Text
- Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable booking
- What's going on?
- Let me check with the call center.
- Expedia.com
- My booking is no more free cancellable. Why??
- Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable booking
- Expedia.com
- Can you please help me?
- Sure Kathleen, let me pull up the details.
- Expedia call center
- Expedia.com
- I see that this booking is non-refundable.
- Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable Booking
- Expedia.com
- Itinerary ID: 123XX45 Name: Kathleen Kelly Free cancellable
- But the confirmation mail from Expedia says the booking is free cancellable.
- Sorry! Kathleen. I can not see the email sent to you.
- Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable Booking
- Expedia.com
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