Customer Journey - Email History

Customer Journey - Email History
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  • Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable booking
  • What's going on?
  • Let me check with the call center.
  • Expedia.com
  • My booking is no more free cancellable. Why??
  • Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable booking
  • Expedia.com
  • Can you please help me?
  • Sure Kathleen, let me pull up the details.
  • Expedia call center
  • Expedia.com
  • I see that this booking is non-refundable.
  • Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable Booking
  • Expedia.com
  • Email
  • Itinerary ID: 123XX45 Name: Kathleen Kelly Free cancellable
  • But the confirmation mail from Expedia says the booking is free cancellable.
  • Sorry! Kathleen. I can not see the email sent to you. 
  • Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable Booking
  • Expedia.com
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