Email History Tool - 2

Email History Tool - 2
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  • Itinerary ID: 123XX45 Name: Kathleen Kelly Non-refundable Booking
  • Is our website incorrect? or the customer is making a false claim? I don't have a clue. 
  • Expedia.com
  • ???
  • Give us some time and we will get back to you.
  • ???
  • ???
  • Expedia.com
  • This is increasingly becoming frustrating.
  • OK
  • 3. Let's build it.
  • Expedia.com
  • 1. We can build a tool to give you a timeline view of the email sent to customer.
  • 2. AWESOME!!!
  • Expedia Office
  • This tool will provide: * A timeline view of all the email sent. * Content of the email.
  • Customer Journey Tool
  • Now I can resolve customer's queries.
  • Customer Journey Tool
  • Expedia.com
  • Thank you for the quick turn around.
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