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- Of course Competenz can help you with your apprenticeship needs. Why don't I find out a little more about your business, and if need be, I can get one of our workforce development advisors to visit you.
- Telephone Account Manager (TAM)
- At Competenz
- Thanks for sharing information about your business with me. It sounds like we can help you with getting your Apprentice started straight away, and we can talk about upskilling your team leaders when your peak production period slows down. Do you mind showing me around the floor and answering some questions so that I can make sure we can get the learner set up properly in your work place to complete the apprenticeship?
- A week later with the Employer
- Workforce Development (BDM) visit to Employer
- Thanks for helping with the Capability Check. I've got a good feel for the people, plant, equipment, skill level and company culture now. Now that you've decided to sign up Josiah into an apprenticeship I'm going to organise Grant your training advisor to set up the first visit, assess Josiah and get him enrolled and onto his first module of learning.
- Now Josiah, we've got the Competenz Training Advisor coming around next week, but he has asked you to fill out some details and play a "game" online. There's an email in your inbox to get you onto the game. Can you please make sure that it is complete, so that he can sign you up when he is here next week? Now Josiah, we've got the Competenz Training Advisor coming around next week, but he has asked you to fill out some details and play a "game" online. There's an email in your inbox to get you onto the game. Can you please make sure that it is complete, so that we can get you started on your apprenticeship next week?
- Sure boss - I hope this online game isn't too hard.
- Sure boss - I hope it's not too hard.
- Hey these online info videos are great! I am so excited about becoming an Apprentice now. The work doesn't sound too different from what I am doing at the moment, and there are some great opportunities for my career once I have finished!
- Josiah explores his pre-enrolment pack and completes his risk assessment
- Hey this registration form and online game is cool ... they even make reading and maths almost fun! Wish school had been this easy! I am so excited about becoming and Apprentice now. Hope that I can get paid more once I am fully qualified!
- Now Josiah, we've got the Competenz Training Advisor coming around next week, but he has asked you to fill out some details and play a "game" online. There's an email in your inbox to get you onto the game. Can you please make sure that it is complete, so that he can sign you up when he is here next week?
- Hey Josiah, I just got a text reminding me that the Competenz Training Advisor is coming in tomorrow. Did you complete that online game?
- Sure did boss - last week! I got that text message too.
- Sure boss - I hope it's not too hard.
- Nice to meet you. I'm going to be Josiah's training advisor. Before we catch up with Josiah, there are a number of things that I want to take you through. We are going to talk about how the Apprenticeship will work for the first 6 months and how we will service you, what it means to have an apprentice, agree who will support Josiah and be training and verifying his on job skills, and make sure that you are happy with what we are recommending as his training plan.
- At the 3-way meeting with the Training Advisor, Employer & Learner (and Support Person if required)
- Hi Josiah. I'm Grant your training advisor. There is a lot to cover today, and I hope you are ready. We will go through your learning profile and talk about how you like to learn. Then I will take you through the Apprenticeship, and what you can expect in the next 6 months. Your boss and I have talked about who will be training you on the job, who he has assigned as your mentor, and all the people that will support you with your learning. We will go through what an assessment is, how you complete one, and get you on your way. Then we can show you your tablet, and talk you through how you use it.
- So this is your customised tablet. We have your profile all set up, so you can access the learning management system and all the other tools to help you with your learning. First of all, we are just going to finish your training agreement. We'll talk you through your training plan, how to complete an assessment, record photos and video evidence, and contact us if you get stuck. As you complete your learning, your next modules will be unlocked. And you will get rewards that you can use later to buy work tools and other prizes.
- Great, now we can help you get going by completing your first assessment. That way you will have an idea of what to do once I am not here.
- At the 3-way meeting with the Training Advisor, Employer & Learner (and Support Person if required)
- Now Josiah, your boss and I also looked at how you like to learn and thought that some study groups would really help you with the fundamentals, and introduce you to others that are also completing their apprenticeships. Does that sound OK?
- At the 3-way meeting with the Training Advisor, Employer & Learner (and Support Person if required)
- Sweet!
- He seems really excited about getting started. There was a lot of information today, so Josiah's Learner Success specialist, Eddie, will give him a call next week to make sure that he is up to speed. I will be back in about 6 weeks to make sure he is progressing. Eddie will also be in touch to organise mentor and trainer support for the guys that will be supporting Eddie. In the meantime, you will also get the account for Josiah's first 6 months of learning.
- Sounds good.
- Hi Josiah, just checking in to see how you are doing. I see that you completed a unit with Grant, and that you have started working on your workbook for USXXXX. What else might you need to get you going?
- Eddie - CX Learner Success Specialist
- A week later at Competenz
- Hi Josiah, just checking in to see how you are doing. Grant is coming in to visit next week. I noticed that you started on UnitXXXX but haven't had a chance to complete it. Is there something that I could assist you on?
- Eddie - CX Learner Success Specialist
- A month later at Competenz
- Great work Josiah - you have completed all the units that we agreed when you first signed up. I have unlocked the next units that I want you to complete over the next 6 weeks. And it looks like you have earned 25 rewards points!
- Sweet! Eddie helped me with some of the wording in the workbook that I was struggling with. While you are here, can you check that I am completing this skill correctly before I record it for my next assessment?
- 6 weeks after the 3-way meeting
- Grant is also going to be in to see you next week. How did you find the units that you completed over the last month?
- Hi Josiah, just checking in to see how you are doing. I see that you attended your first Study Group a couple of weeks ago. How did that go?
- Eddie - CX Learner Success Specialist
- A month later at Competenz
- Great work Josiah - you are on track for your first 3 months of learning. I have unlocked the next units that I want you to complete over the next 3 months. And it looks like you have earned another 25 rewards points! I also heard that you met some of my other apprentices at the Study Group the other night.
- 3 months after the 3-way meeting
- Yeah! It was great to meet other Apprentices that were going through the same sort of thing as me. They even fed us pizza which was a bonus.
- Hi Josiah, just checking in to see how you are doing. I haven't seen you complete any of the units that Grant unlocked for you at your 3 month meeting. Is there anything I can help with?
- Eddie - CX Learner Success Specialist
- At Competenz
- Josiah is making great progress. He has completed the units that we unlocked for him in the first 6 months, even though he started to struggle with the last couple of units we unlocked. I would suggest that with the extra support he is getting with the study group that he is over coming some of the areas of concern that we identified in his learning profile. My suggestion is that we look at 6 visit per annum support cycle for Josiah, keep him on the study groups, and look at getting him on the block courses in 6 months time when he has completed these units.
- That sounds good. We are light on man power at the moment and I don't know if my guys are giving Josiah the support that he needs.
- 6 month Review
- Great work Josiah - I have recommended this level of support service to your boss. How have you found the apprenticeship to date?
- You have also earned enough points to start unlocking some of the rewards. You can go online on your device to redeem them if you like.
- Sweet!
- 6 month Review
- So with your customised tablet, the next set of units has been unlocked. After you complete these Eddie will be in touch to set you up on your block course. Your boss and I have agreed to the number of times that I am going to visit, but if you feel that you need me to come out because you are really stuck, you can request extra visits with the approval of you boss via the tablet. Remember that you also have the webinar series, and study groups to support your learning. And Eddie is available if you get stuck.
- In the meantime we will get your account out for the next 6 months of the Apprenticeship.
- 6 month Review
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