https://www.storyboardthat.com/help-and-faqs/faq

Frequently Asked Questions

Contact us at Contact-Us@StoryboardThat.com if you need help!

FAQ for Storyboard That



What Are the Advantages of Upgrading?

Paid access gives you a number of important features:

Upgrade Now

Download our Comparison Chart!


Can I Share My Storyboards?

Absolutely! You are encouraged to share your storyboards digitally, physically, via email, social media, linking, and any other way you can think of! For information on how to do so, visit How to Share Storyboards.


How do People React at Work When You Use a Storyboard?

Most people are visual people and react very positively to a new and refreshing way to consume information. Storyboards provide that novel approach.


I Really Wish Storyboard That Did _______

We love to hear your feedback. Send us an email at Feedback@StoryboardThat.com or visit our Feedback and Suggestions page and we will consider adding the feature.


How Do I Delete My Account?

Deleting your account will permanently delete all storyboards and all user data.

If you actually want to cancel your paying subscription, go to "Manage My Subscription". If you are sure you actually want to delete your entire account, you can delete your account by going to your account settings or emailing us at Contact-Us@StoryboardThat.com.



Do You Offer a 30-Day Money Back Guarantee?

Absolutely, if you’re not happy with Storyboard That, we will refund you within 30 days.


What if I only want one month?

Many of our users only need access for a month. Purchase a subscription and cancel any time before the month is up.


Is there a minimum duration?

No. We understand that sometimes you just need Storyboard That for a short period. Cancel your subscription at any time.


Can I pay by purchase order?

Yes! You can find our W9 here.


How long will you keep my teacher storyboards if I cancel my subscription?

We will keep your storyboards for at least one year after cancelling your subscription. We know many of our teacher users want their storyboards and assignments to be there after summer break.


How long will you keep my student storyboards if I cancel my subscription?

All student data will be automatically deleted from expired free trial accounts and expired paid accounts after 30 days. Paid subscribers can choose to have their student data kept for up to one year after the end of a subscription. From the teacher dashboard, click "Manage Security" and update the data retention settings.


If I forget to cancel my subscription, will you refund the last charge?

Yes, if you request within two weeks of the charge and have not used Storyboard That, we will happily refund your money.


I already canceled, why am I being charged?

You will not be charged after you cancel a subscription. If you think you have previously canceled and this is a mistake, please send us a screenshot and we will be happy to assist.


I am not a school teacher, can I use the educational version?

No. The educational version is designed and priced around school teachers working with kindergarten through high school. If you are not a teacher, you will find the extra features unnecessary and an individual account is often less expensive. Homeschool teachers are welcome and encouraged to use the educational edition.


Other Questions?

Please contact us at Orders@StoryboardThat.com with any questions.


Can more than one teacher share an educational account?

A base educational account is for just one teacher and their students. We offer a school edition at just $2.69 per user to cover an entire school, or multiple teacher accounts at just $95.99 per teacher.


What happens when my teacher trial ends?

Your account will be in a state of limbo, and you will be unable to create or edit any storyboards. Student information will be deleted after 30 days to protect student privacy. But wait, there's more!


Helpful Documents


Help Share Storyboard That!

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Teacher Favorites

Get the most out of Storyboard That with these great features!

Classroom Features

During your 14-Day free trial, you and your students will have full access to all the classroom features.

  • Unlimited Storyboards with up to 100 cells
  • Personal Teacher Dashboard
  • Support for Google Sign On

Photos for Class

Easily find that perfect photo thanks to integration with Photos for Class.

  • Millions of Creative Commons photos
  • Automatically cited when used
  • Makes storyboards POP

Powerful Export

After your storyboard is created easily export it to high resolution storyboard cells, PDF or PowerPoint File.

  • Add a storyboard into a larger presentation
  • Upload to your blog, wiki or email
  • Create classroom posters

Presentation Ready

Quickly turn any storyboard into a presentation to receive immediate feedback!

  • One Click Live Slide Shows
  • Export to PowerPoint (Keynote, and Google Slides compatible)
  • Create a new presentation just as easily after edits
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