Consumer Rights
Storyboard Text
- Abirami, a student of Ansari Nagar, joined a two-year course at a local coaching institute for professional courses in New Delhi.
- At the time of joining the course, she paid the fees Rs 61,020 as lumpsum for the entire course of two years.
- However, she decided to opt out of the course at the end of one year as she found that the quality of teaching was not up to the mark. When she asked for a refund of the fee for one year, it was denied to her.
- When she filed the case in the District Consumer Court, the Court directed the Institute to refund Rs 28,000 saying that she had the right to choose.
- The State Commission upheld the district court’s direction and further fined the institute Rs 25,000 for a frivolous appeal. It also directed the institute to pay Rs 7000 as compensation.
- The State Commission also restrained all the educational and professional institutions in the state from charging fees from students for the entire duration of the course in advance and that too at one go
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