LeaderShip PeTa EmTech and UCSP

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LeaderShip PeTa EmTech and UCSP
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  • Good day TL!
  • Good day also to you TL!!
  • Good Day! Team. I am glad that you are all present today. I am Ivan Kristian
  • Today, is a very especial day for our team!! because we got only the 2nd place and I know that you aiming to be at the 1st place.
  • Thank you and you are always welcome TL,
  • I am so excited to learn new skills from you TL!!!!
  • Still, I congratulate you all for giving your extraordinary skills. However, I wanted to improve it more by performing some activities that will help to enhance your skills and knowledge about Customer Service.
  • So, to improve your skills and broaden your knowledge about handling customer service. I will provide a one on one close door training. That will immediately starting today.
  • For you Glenn, I notice some of your errors during taking calls , you are missing some of the important things that must be done during handling customers calls.
  • My apologies for that TL, perhaps it is because I am scared handling calls for angry customers. They're shouting at me that made me to forgot some information's
  • Okay!! Now that knew the reason I will give you an advice, listen, you don't have to scared to them as long as you are doing you're job properly the there is nothing