LeaderShip PeTa EmTech and UCSP
Storyboard Text
- Good day TL!
- Good day also to you TL!!
- Good Day! Team. I am glad that you are all present today. I am Ivan Kristian
- Today, is a very especial day for our team!! because we got only the 2nd place and I know that you aiming to be at the 1st place.
- Thank you and you are always welcome TL,
- I am so excited to learn new skills from you TL!!!!
- Still, I congratulate you all for giving your extraordinary skills. However, I wanted to improve it more by performing some activities that will help to enhance your skills and knowledge about Customer Service.
- So, to improve your skills and broaden your knowledge about handling customer service. I will provide a one on one close door training. That will immediately starting today.
- For you Glenn, I notice some of your errors during taking calls , you are missing some of the important things that must be done during handling customers calls.
- My apologies for that TL, perhaps it is because I am scared handling calls for angry customers. They're shouting at me that made me to forgot some information's
- Okay!! Now that knew the reason I will give you an advice, listen, you don't have to scared to them as long as you are doing you're job properly the there is nothing
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