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Updated: 9/11/2020
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  • Introduction to Sales Cloud
  • Hey Leena, today we will discuss about Sales Cloud. Sales Cloud is the first CRM cloud service to be implemented and interestingly it accounts for 31% share in Salesforce revenue.
  • 31% from sales cloud alone? That’s a decent contribution to the revenue. I’m excited to know more details about Sales Cloud.
  • Yes, it indeed is! Sales Cloud plays key role in maintaining and segregating wide range of customer/company data using the Salesforce Object approach.
  • Are we restricted to use only the Salesforce provided Standard Objects?
  • Sales Cloud platform provides Standard Objects like Leads and Accounts etc. to store, retrieve and process data.
  • Introduction to Sales Cloud
  • There is flexibility to customize the platform on need basis. We can add/remove fields on the Standard Objects and also create custom objects specific to the company/industry.
  • Introduction to Sales Cloud
  • We can also integrate Sales Cloud with Service/Marketing cloud and with third party applications like a front end website or a phone/email verification API etc.
  • Thank you! Now, I understand, why Sales Cloud creates highest revenue. It looks like a one stop solution for all industry needs.
  • No problem. In the next session, with a help of real-time example, let us understand the Sales Cloud flow.
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