Good morning ma'am, did you get the email that sent by Mr. Alex this morning? Mr. Alex said that it's really an important one so I came here to make sure you...
Have you been to that brand-new restaurant just next to our building? I heard a lot about this restaurant, I consider visiting there for lunch.
Oh my goodness! I have a lot of work to do on my own! What is the significance of Mr. Alex's email? I don't have time to look into it.
Huh? No ma'am, I have not. Did you receive the email? I have a lot of work to..
Hello, excuse me! I couldn't avoid hearing your chat. You obviously didn't read my email, Ms. Mills.
I'm sorry but what did the email say?
Strategy #1: First and foremost, start by listening actively. For better communication, Mills, you ought to have been paying attention to the speaker, paying attention to what Emma had to say without interrupting, and giving useful comments.
My email discussed how we all need to improve theeffectiveness of our communication in the workplace. To accomplish this, four strategies must be implemented
Strategy #4: Lastly, be assertive. Mills, you do value your opinions and understand what you want and need, but you did not express yourself positively.
Strategy #2: Next, pay attention to nonverbal signals. Mills, you should have been paying attention to Emma's nonverbal communication signals and avoiding negative body language.
Strategy #3: Third, keep stress under control. Mills, you ought to have been paying attention to one aspect of the discussion at a time and pausing to gather your thoughts before responding.
It's all right, Mills. You demonstrated today that we acquire new knowledge everyday. Look, Mr. Alex, good news!
Wow, Mr. Alex, thank you for informing me, and I apologize for not reading the email. Also, I apologize for lashing out at Emma. I will put these suggestions into action and improve my communication skills.