The Case of the Incorrect Price
Storyboard Text
- Hmm, I honestly thought that we agreed on less per bottle for the JW Double Black
- @Customer X
- Invoice
- Product
- Baileys 10 £ 9.99JW D. Black 11 £ 10.00Ciroc 12 £ 11.11Don Julio 13 £ 22.22Tanqueray 14 £ 33.33 --------- £ 12,345.67
- #
- DIAGEO
- Price pp
- @Customer X
- Hi Paul, how are you? ... Listen, I just checked my invoice and I thought we agreed on a higher discount for JW D. Black. Could you look into that?
- Hi John, I'm good thanks ... Ok, let me check it out and if yes, have it credited.
- Ok, let me tell Agnes about this
- @Paul the Account Manager
- Hi Paul, sure, let me check the invoiced amount. It is all here in SF, so give me 1 sec. You said we agreed on x amount for JW D Black, so it would indeed seem we invoiced with the wrong price. I will create the case for the credit note creation.
- Creates the case in SF, adds reason code and Submits
- Receives the details from SF, approves by clicking on the link which triggers the credit note creation in SAP
- @Approver Anna
- Credit note number appears in SF, which closes the case
- Great! Case closed. Soon it's billed and John will receive the copy of the credit note.
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