Hmm, I honestly thought that we agreed on less per bottle for the JW Double Black
Baileys 10 £ 9.99JW D. Black 11 £ 10.00Ciroc 12 £ 11.11Don Julio 13 £ 22.22Tanqueray 14 £ 33.33 --------- £ 12,345.67
Hi Paul, how are you? ... Listen, I just checked my invoice and I thought we agreed on a higher discount for JW D. Black. Could you look into that?
Hi John, I'm good thanks ... Ok, let me check it out and if yes, have it credited.
Ok, let me tell Agnes about this
@Paul the Account Manager
Hi Paul, sure, let me check the invoiced amount. It is all here in SF, so give me 1 sec. You said we agreed on x amount for JW D Black, so it would indeed seem we invoiced with the wrong price. I will create the case for the credit note creation.
Creates the case in SF, adds reason code and Submits
Receives the details from SF, approves by clicking on the link which triggers the credit note creation in SAP
Credit note number appears in SF, which closes the case
Great! Case closed. Soon it's billed and John will receive the copy of the credit note.