Ok, let's check where to start with today's customers calls.
@Customer Experience - Dec 16
DORA Daily Overdue Debt Dashboard
Hi John, how are you? Perfect!Just called you to check on your open invoices for this month. Could you confirm the payment date and amount?
We don't use SalesForce for this?No, Emma, in most European markets Account Managers approve and code A&P on the Customer Spend tool
Hi Agi, good, thanks! Sure, let me check. ... Yeah, I'll pay by the 20th, but I'll deduct the promotion.So, that means it will be a total of £ 10.000. I'll send you the invoice for the promotion right now.
@Process Excellence - Dec 17
Naveen in Process Excellence AR & Cash Application team receives the promotion invoice by email.Validates invoice and creates claim document in SAP.
What's that? A claimdocument for a promotion at John's bar?Oh yes, that's right, that took place. I'll approve and code A&P on the Customer Spend tool.
While training PE new joiner
After approval and coding Naveen releases the YPCR claim document for billing and this credits the customers account