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  • 1. Jon Doe - Persona Des.
  • Goals Opt-out from Road Segment Data collection while still being able to use rest of the location based services Click To EditGoals Help Insert ParagraphUndoes the last commandRedoes the last commandTabUntabSet a bold styleSet a italic styleSet a underline styleSet a strikethrough styleClean a styleSet left alignSet center alignSet right alignSet full alignToggle unordered listToggle ordered listOutdent on current paragraphIndent on current paragraphChange current block's format as a paragraph(P tag)Change current block's format as H1Change current block's format as H2Change current block's format as H3Change current block's format as H4Change current block's format as H5Change current block's format as H6Insert horizontal rulelinkDialog.show Summernote 0.8.11 · Project · Issues Click To EditGoalsJon Help Insert ParagraphUndoes the last commandRedoes the last commandTabUntabSet a bold styleSet a italic styleSet a underline styleSet a strikethrough styleClean a styleSet left alignSet center alignSet right alignSet full alignToggle unordered listToggle ordered listOutdent on current paragraphIndent on current paragraphChange current block's format as a paragraph(P tag)Change current block's format as H1Change current block's format as H2Change current block's format as H3Change current block's format as H4Change current block's format as H5Change current block's format as H6Insert horizontal rulelinkDialog.show Summernote 0.8.11 · Project · Issues
  • 2. FordPass Privacy Policy
  • Jon buys a new Ford vehicle and reads FordPass privacy policy before authorizing the modem and start using various available connectivity services. Jon could be an existing customer with authorized modem and location enabled.
  • 3. Channels to Opt-out
  • FordPass Privacy Policy will explain that users can opt-out either by:Disabling location based services from HMI, which will disable all the location based services. orReaching out to FordPass Guide and requesting disabling the data collection without losing the ability to use other location based services
  • Jon is an existing or a new Ford customer that has a vehicle equipped with the EyeQ chip set.
  • 4. FordPass Guide
  • VIN and other details
  • Jon reads about Ford collection of Road Segment Data from his vehicle and completely understands that there is no PII or any subscription/carrier involved.
  • 5. Ticket Creation
  • Jon would like to understand more about Road Segment Data or/and opt-out.
  • 6. Customer Notification
  • Jon reaches out to FordPass customer operations team and FordPass customer ops team will create a ticket.
  • FordPass Guide team will assign the ticket to respective internal Ford team that will disable the data collection "over the air"
  • FordPass Guide team will notify the customer through preferred mode of communication (phone, email)
  • Image Attributions: (https://pixabay.com/photos/phone-old-year-built-1955-bakelite-3594206/) - Alexas_Fotos - License: Free for Most Commercial Use / No Attribution Required / See https://pixabay.com/service/license/ for what is not allowed (https://pixabay.com/vectors/bell-notification-communication-1096280/) - IO-Images - License: Free for Most Commercial Use / No Attribution Required / See https://pixabay.com/service/license/ for what is not allowed (https://pixabay.com/photos/agent-business-call-center-18762/) - PublicDomainPictures - License: Free for Most Commercial Use / No Attribution Required / See https://pixabay.com/service/license/ for what is not allowed (https://pixabay.com/illustrations/web-page-website-internet-business-3482970/) - kreatikar - License: Free for Most Commercial Use / No Attribution Required / See https://pixabay.com/service/license/ for what is not allowed (https://pixabay.com/vectors/plumber-repair-mechanic-plumbing-35611/) - Clker-Free-Vector-Images - License: Free for Commercial Use / No Attribution Required (https://creativecommons.org/publicdomain/zero/1.0)

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