Selling Storyboard
Storyboard Text
- Step 1- Approach the Customer
- Good Afternoon!
- Hello, welcome to Pet Smart.
- Um, yes actually. I'm trying to find some new food for my dog here, Bailey.
- Step 2- Determining Needs
- You look a bit confused. Is there anything I can help you with today?
- Step 3- Presenting the Product
- Oh, I know a perfect choice for this big guy! Wellness Core Natural is a great dog food for bigger dogs, like Bailey. I can show you if you'd like.
- Okay, yeah.
- Um, this is $72.99. That's kind of pricey.
- Step 4- Overcoming Objections
- Yeah, that's true. I guess you're right.
- Yes, I know, it is a little on the upper side of pricing, but food for bigger dogs will never be cheap. Plus, this food has great nutrients and it has a savory flavor that Bailey here will definitely enjoy.
- Step 5- Closing the Sale Step 6- Suggestion Selling
- Yep!
- No, not today. I'll talk to my mom about it though!
- Oh, one more thing! Would you like to sign up for a subscription that will send you another pack of dog food every month? It's $25.99 a month.
- Okay would you like me to ring you up now?
- Step 7- Relationship Building
- Okay well how about you give us your email so the store can email you the information to sign up for the subscription, in case your mom decides she wants to do it.
- Okay, perfect!
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