Syed 2
Storyboard Text
- Time to see any measurements.
- This involves regular data collection to track staff utilization, highlighting opportunities for cost savings. Reports comparing performance to established goals help identify underutilization, contributing to the cost reduction objective. Monitoring performance trends toward the goal allows for proactive adjustments in resource utilization, aiding in cost control. Achieving or surpassing the goal in at least nine of the past twelve months demonstrates consistent, cost-effective resource utilization.
- Self service effectiveness should help. Reports comparing data to quantitative targets assess self-service effectiveness and identify areas for cost reduction. Monitoring trends towards these goals over six-month intervals provides insights into self-service's impact on cost control. Achieving or surpassing these performance targets for at least nine of the past twelve months demonstrates consistent and cost-effective self-service utilization.
- Well, another measurement.
- Well Syed, this would reduce help desk costs by 5%. And maybe earn yourself a promotion!
- Syed is talking to himself again
- qa'pu' puqloD! Dunqu'!
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