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ES Customer Services Video
Storyboard Text
- Opener - Life after COVID 1/6
- Problem - Accessing our Services 2/6
- Solution - Digital Champions 3/6
- Voiceover: Coronavirus has changed our lives. Since 2020, many of use have started working from home. This remote working has made us at East Suffolk Council see that we could improve our online services so you can access them anytime, from the comfort of your home.Notes: Background shows people working from home, adapting to the pandemic.Background music: light hearted, instrumental (throughout whole video)
- Solution - Help with Services 4/6
- Voiceover: Do you struggle to pay your council tax bill? Not sure which bin goes out this week? And perhaps you are not available to call Customer Services during their opening times. Notes: Scene shows our main character (MC) shuffling papers, dialling the phone and trying search on the internet. 
- CTA - Go to our website 5/6
- Voiceover: If you are struggling to use our online services head to one of our affiliated libraries or the Marina Centre in Lowestoft to meet one of our Digital Champions.Notes: Handheld shooting as the camera follows the MC as they visit the library
- CTA - Or visit one of our Digital Champions 6/6
- Voiceover: Our Digital Champions can take you though how to pay your council tax online, where to find you bin calendar and even how to use technology beyond the council - they can teach you how to Facetime family members or order an online shop!Notes: Handheld shooting continues to follow MC, over their shoulder so the audience can see the steps they are shown by the Digital Champion.
- Voiceover: To use our services quickly, easily and from the comfort of your own home, head to: www.eastsuffolk.gov.ukNotes: Computer screen shows the website
- Voiceover: And if you need a bit of help to get started, come and see one of our friendly Digital Champions.Notes: Fixed shot, digital champion waves, screen fades to reveal logo.
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