GRAB 2

Updated: 9/22/2021
GRAB 2

Storyboard Text

  • This is so comfortable and save my time. I don't have to queue and share same seat with other strangers
  • I hope it won't take to long for the driver to arrive.
  • Mom,Dad, I'm Home!!!
  • This is nice !!I can even track where is the driver right know!
  • GRAB MAPS
  • you are here
  • Hi, I'm Isla and I have book a driver, like an half an hour ago but the driver still not coming!!I would like to change my driver!!
  • Where is the driver?!!. I've been waiting for a while and it still far from the pick up point!!
  • I'm so satisfied with the app, should give a 5 star review.
  • Isla feel very comfortable and happy that she does not have to share the seat with others. Knowing that there's a policy, she let her self take a nap.
  • Hi, I'm Isla and I have book a driver, like an half an hour ago but the driver still not coming!!I would like to change my driver!!
  • After, Isla safely arrive at her parents house. She's happy to see her parents. she also do the payment through online banking.
  • HI, my name is Siti, I'm so sorry for what has happened. We'll make sure that you never experience it again.You can choose your driver again. Thank you very much and I'm sorry again. Hope you have a nice day.
  • Later, Isla give a review and stated her experience about the whole process at the comment section. She even recommend it to her friends.
  • This is wonderful, I hope I know about the app sooner
  • Then, Isla call the customer service and complain about the driver and tell that she want to change the driver.
  • After call the customer service, Isla receive a new driver and she also got a voucher 50% off for next trip. This make Isla feel a bit better.
  • The driver came faster then what Isla expected, Isla get into the car and was greeted with a joyful smile. That really make Isla's day. The driver is really understanding and friendly person.