ms.smith project 22
Storyboard Text
- Hello mam my names jared i will be your waitress today,hows your day going ?
- Im actually doing great today thanks for asking.
- That platter is actually what were most known for at Chimleys. Also the best meal for them would be the chicken tender platter
- I would like to order the philly cheese steaks and fries platter . What is a good meal for kids under the age of 9?
- The chicken tender platter is a mild flavorful bliss and includes a side of fries and lemon to squeeze over the tenders . These will be very easy to eat for your kids
- That cheese steak platter actually has alot of stuff on it you might like including fried onions, bacon bits , and sweet sauce.
- Ok, sounds great!!! i will take them both .
- Step 1 - approach *Begin a conversation
- The reason the price is high because its a really big sandwich and plenty of fries . The meal was made to feed a 2-3 people so you will be getting your bucks worth .
- Great! your food will be here in the 10 minutes
- well i just looked at the price of the the cheese steak and it sure is expensive compared to the other meals.
- Well thats right ill have those 2 for a take out thank you.
- step 2 -Determine customer needs *Listen to what customers want and need
- I will gladly pay and will be coming back. Im going to leave you a 50 dollar tip thanks for the service today
- oh my god that food was amazing .
- thats great! are you ready to pay?
- Step -3 Present product feature-cheese steak includes fried onions ,bacon bits and sweetsauce benefits -has extra toppings for a wave of amazing taste Features - Tenders have special mild seasoning with lemon squeeze Benefits- Has a better and more flavorful taste and you will want more
- Could i interest you in a chimleys rewards cards it will cost 4 dollars a month and will save you way more
- Yes hat sounds great cause i will shore be coming back here
- Thank you have a good day.
- Here i will also give you a busines card so we can stay in contact
- Step 4- Overcome objections - Listen to the customer concerns - The customer will have objections - Provide the customer with details to address uncertainties
- Step 5 - Close the sale -Get the customer positive agreement to buy -Be patient don´t be pushy or annoying
- step 6&7 -suggestion selling / relationship management -Suggest items or services that will save the customer money or enhance their original purchase. --Create a way to stay in contact with the customer after the -purchase
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