Problem Solving PBA

Problem Solving PBA

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  • Ugh, another 8 hours to waste at this boring place.
  • Good morning Harold, can you see me in my office for a minute?
  • Sure thing Mrs. Green.
  • Great. What other uneventful tasks do they have for me?
  • Yes the bare minimum I asked of you, I'm afraid that the board and I will be looking to replace you if this continues...
  • Can I talk to you one on one Mrs. Green?
  • For what?
  • I've been doing everything you asked of me.
  • Your work ethic, morale, and sales have been plummeting.
  • Now Harold, do you have any explaining to do?
  • Okay Harold, I will talk to the board about placing you to shadow Rebecca, our network administrator.
  • Thank you so much.
  • Don't get me wrong, I love working here and this job is everything I've ever wanted. I just feel like I need more to do.
  • I feel like I haven't been challenged here.
  • How so?
  • What's going on Harold?
  • Harold is happier working as a network administrator than as an IT support member
  • This already seems better than customer support.
  • Okay so today we are going to view the network's hardware and see what updates we need to install.
  • After shadowing Rebecca for a week, Mrs. Green calls Harold into her office.
  • Thank you so much for the opportunity Mrs. Green.
  • After reviewing with the board and Rebecca's feedback, we have decided to fully instate you as a network administrator for us.
  • What is it Mrs. Green?
  • Good day Harold, I have good news.
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