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This line is so long! We've been waiting for 25 minutes just to order! I'm going to be late for work! What's taking so long
When lines are long and customers have to wait a long time to order they grow impatient and angry.
Hi! What can I get started for you?
Adding a person and having two cashiers instead of one speeds up the process and allows orders to be taken faster.
I can help the next person!
This line is going by so fast! I've been here for just a few minutes and it's almost my turn to order! They are taking orders so quickly!
Customers are in turn, much happier with their ordering experience, and overall satisfaction increases.
What is taking so long! Did they forget my drink? I'm never coming here again! I'm going to be late! Forget my coffee I have to go!
However, after ordering it takes even longer for the drinks to be made. People grow angrier waiting for their order.
Adding another employee and having two people making the drinks and two people taking orders speeds up the process and allows drinks to be handed out faster.
I have two medium caramel macchiatos!
I have a medium drip with cream and a large hot latte!
Customers receive their orders much faster and leave having had a happy experience. Customer satisfaction increases even more.
My drink was made so quickly! I am definitely coming back here! This experience was so quick and easy!

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