"What's your problem? Why'd you give me a dirty look?"
*I have no idea what he's complaining
State the Situation: The person on the right thought the person on the left gave him a dirty look, but the person on the left is left confused on if he accidentally gave the person on the right a dirty look or not.
*Should I apologize or ignore this person?*
List Options: The person on the left debates whether he should apologize to the person on the right or if he should just ignore him.
Slide: 2
Weight Possible Outcomes: As previously mentioned, if the person on the left apologizes, then the person on the right may forgive him. However, if the person on the left chooses to ignore the person on the right, then the situation will stay heated and not get resolved as fast.
"So what do you have to say for yourself, sir!"
*I do know that if I apologize he will feel better and the conflict will resolve, but if I ignore him he will remain angry and further dissatisfied with my reaction to the situation at hand.*
*I would benefit from apologizing more than ignoring him; there's simply more to benefit from that decision compared to ignoring him.*
Consider Values: The person on the left thinks that the decision to apologize about the dirty look anyways would be best for calming down the situation faster than ignoring the person on the right.
Slide: 3
"I do apologize for that, sir! I didn't mean to come across as rude nor did I plan to purposely give you a dirty look."
Make a Decision and Act: The person on the left decides to verbally apologize for his actions to the person on the right.
"It's alright. Thank you for being honest and apologizing to me!"
*I believe I made the right decision by apologizing to him; he looks calmer and happier now!*
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