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Hospitality and tourism sence

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Hospitality and tourism sence
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  • Slide: 1
  • ''Good morning. Welcome to reception, how can I help you today?''
  • ''Hello I just went up to room 305 which I was assigned, but there is a serious problem the room is dirty, the sheets are rumpled and there are used towels in the bathroom. I am very tired and it is very frustrating not being able to settle in right away.''
  • Ian SanchezHospitality and Tourism 1Period 2-310-1-2026
  • The Beverly Hills Hotel
  • Slide: 2
  • ''I am very sorry and apologize I understand your frustrationas this does not reflect our standards. I will assign you a better room Suite 412 which has already been checked and is ready for you to rest.''
  • ''Okay, I appreciate the change. But what about my luggage? I already left it in the other room.''
  • Ian SanchezHospitalilty and Tourism 1Period 2-310-1-26-2026
  • The Beverly Hills Hotel
  • Slide: 3
  • ''Thank you so much for your speed and attention in resolving the problem. Thank you very much for your help.''
  • ''Don't worry our bellhop team will bring your luggage to your room in five minutes. Here are your new keys. Also compensation for the inconvenience we've given you a voucher for tomorrow breakfast buffet.''
  • Christime CakacheHospitalilty and TourismPeriod2-310-1-26
  • The Beverly Hills Hotel