CSE 190
Storyboard Text
- Mr. Brown broke his leg last month. Fortunately, he got recovered. His orthopedist Dr. Hamilton told him he should come to have follow-up checks once each month. Now Mr. and Mrs. Brown want to schedule their first one.
- Deer, it has been 1 month since you are back from the hospital.
- Right, I remembered the orthopedist told me to schedule a follow-up meeting every month.
- However, Mr. and Mrs. Brown don't have good eyesights and are not familiar with smartphones. They spent a long time yet cannot find how to schedule a follow-up via MyChart. So they decide to call the hotline listed on the APP.
- I think they told us that we have to make appointments on MyChart?
- You are right... But the APP is too messy. I can't find where to do that.
- Dr. Lee answered the phone. However, she is unable to directly sign up a meeting for Mr. Brown. So she has to teach Mr. Brown how to do that by himself on MyChart. They talked for a long time and finally Mr. Brown figured out.
- Hey, could you help me to schedule a follow-up with Dr. Hamilton?
- Oh... Okay.
- Hi! Sorry I cannot do that on my side. But I can guild you how to do that using MyChart.
- Dr. Hamilton, we took so much effort to make this appointment on MyChart. Could it be simpler?
- Mr. Brown complains about MyChart to Dr. Hamilton. Dr Hamilton told him a voice assistant will soon be released on MyChart and he hopes that will provides better user experience.
- Yeah. My colleagues are creating a voice assistant for MyChart. It will be launched soon.
- One month later, when Mr. Brown opens MyChart again and clicks the icon of the voice assistant, it asks Mr. Brown's need and help him schedule a meeting with Dr. Hamilton quickly and correctly.
- OK. I've made the appointment.
- Hi Mr. Brown! How can I help you today?
- The earliest appointment time with Dr. Hamilton is tomorrow 9 am. Does it work?
- I want to make an appointment with Dr. Hamilton.
- Yes. That works.
- Wow, it's smart!
- Do you find the voice assistant helpful?
- Mr. and Mrs. Brown praise the voice assistant when they visit Dr. Hamilton the next day. All of them feel happy and satisfied with this new feather.
- YES!!! It saves us lots of time and effort!
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