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- Hello Everyone, My name is Tanveer Kaur and I am Help Desk Supervisor at HealthHub Patient Engagement Solutions. Our team is working on Customer's satisfaction and on company's growth by providing employees' best services.
- Our Fiscal Year OPS Plan:helps to earn trust of stakeholdersboosts motivation and team spiritimproves decision makingpromotes inovationReasons of Standards (HDI-SCC):increased service consistency higher productivityhelp businesses manage riskestablish cost-effective practices
- Mission: Our company's mission is to: provide best practices to clientsincrease productivity by delivering consistent IT services to employeescustomer satisfactionstrenghten customer relations
- Vision: Our company's vision is: growth of companyto build stable enviornmentto reduce IT operations costmanage risk, failure and disruption throughout the organization
- CUSTOMER SATISFACTIONOur goal is to decrease customer wait times by 95% this year to improve customer's satisfaction. User Benefit: It will improve customer's performance by reducing wait times.
- EMPLOYEE SATISFACTIONOur goal is to increase Employee Satisfaction by 8% by the end of August 2023 (i.e., fiscal year).User Benefit: It will help us to deliver best services to employees.
- QUALITY Our goal is to increase the quality of provided service by 9% by the end of August 2023 (i.e., end of fiscal year).User Benefit: It will benefit users by increasing their productivity as if they will receive quality service, then they will be able to work more effectively.
- RESOURCEOur goal is to increase Incident Resolution Time by 12% by the end of August 2023 (i.e., fiscal year). User Benefit: It will benefit users by increasing their productivity by solving incidents on time.
- FINANCIALOur goal is to decrease the cost per contact by 5% by the end of August 2023 (i.e., fiscal year).User Benefit: It will benefit users in getting easy and affordable service as it will reduce cost per incident.
- This is our Plan for next Fiscal Year. We would like to receive your feedback. Mail: kau10894@sheridancollege.caContact: 647-978-3198Thank You!
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