business management
Storyboard Text
- I want to see a manager of the department! I am not satisfied with this sweater, and I want action. I bought this here last week, and I bought a Medium, as I always do. When I tried it on at home it was way too small. I want a sweater that fits or my money back!!
- I completely understand your frustration. I would feel the same way, so thank you for bringing this issue to my attention.
- It's just ridiculous, I can't even get a sweater that fits when winter is right around the corner.
- Yes, that's correct.
- You're right and I apologize for the inconvenience. Just to make sure I understand completely, this sweater you purchased is a medium and is way too small, is that correct?
- Okay, let's try a large since the medium is too small. Hold on for one moment while I go get it for you.
- This one is way too big, I just want my money back now.
- Yes sir, that's completely understandable. The store policy on refunds is that only managers can authorize cash refunds. Wait right here while i get the manager.
- Thank you, the employee handled it very well, I also want to apologize for my attitude coming in here. I'll definitely come back to do business with such great people
- Here's your refund sir, sorry for the inconvenience.
- Well I'm glad to hear both of those things. Come back to us soon.
- THE END!
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