Happy Customer

Happy Customer
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Storyboard Description

This is a new situation where the customer bought a phone, brought it back because it stopped working and received great customer service.

Storyboard Text

  • Hi Charlie! How's it going today?
  • I'm okay. I'm going in the store to see if they can fix my phone. 
  • Hello Sir, and welcome to Crates. My name is Lisa. How may I help you today? 
  • Well, I bought this phone here last week, but not it's not working. I am hoping you all can fix it. 
  • Oh sir, I do apologize for that. I know how a nonworking phone can be a problem. 
  • Can you all repair it here in the store? I really need my phone. 
  • Well, we don't do repairs in this store, but I can definitely help you with getting replacement. 
  • Really? Oh that is just what I needed to hear! 
  • Mr. Green, I just called the manufacturer and they will be shipping you a new phone here tomorrow! 
  • Well, I bought this phone here last week, but not it's not working. I am hoing you all can fix it. 
  • It has been my pleasure to assist you today. Is there anything else I may help you with?
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