Alexa Zen

Alexa Zen

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Storyboard Text

  • Yeah but, Anh, when will MY shoes arrive from Catch of the Day?
  • Anh, how long does shipping take from Shoe La La?
  • Anh frantically types (keyboard noise).
  • It takes 3 - 5 business days for items to ship from Shoe La La.
  • So, Anh, when will my shoes from Catch of the Day arrive?
  • .....Shower running
  • Alexa 
  • It takes 3-5 days for items to ship Cath of the Day. 
  • Anh frantically types... over the top of the noise of the  Shower running
  • Mike is starting to get a little short with Anh in his tone.
  • Anh is starting to get a little frustrated. gritting teeth a bit.  Shower steam is starting to build
  • Let me call them for you.. one second...
  • Anh sits on hold.... we hear an annoying IVR playing
  • .....
  • HELLO? Anh? 
  • Loud shower noise in background
  • What's your account number?
  • Loud shower noise in background
  • WHAT? I can't hear you??
  • Anh is starting to shout
  • Your ACCOUNT number! They need your account number!
  • 1....8....6.....3...6.....8.....2.....0.....5.....5...
  • Anh is exasperated 
  • Hey Anh, if i bought some more shoes from the Shoes of Prey, how long until they arrive? 
  • *loud sigh*... I don't know.. let me Google that for you. 
  • We hear a fart noise. Anh's day can't get worse! Anh is shocked.
  • Save Anh the pain.
  • Voice over: Hey Alexa, ask Zenesk how long it will take to deliver my shoes from Shoe La La?
  • Okay, would you like Shoe La La to give you a call so you can ask them? 
  • It will take 3 - 5 business days for delivery from Shoe La La.  Does this help answer your question? 
  • Yes, please!
  • No..
  • We hear a mobile phone ring "Hi Mike, it's Shoe La La. You had a question about shipping?"
  • Amazon Alexa and Zendesk. Brining you answers wherever you are.
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