Addressing Poor Software Quality
You can find this storyboard in the following articles and resources:
How to have Difficult Conversations as a Mentor
By Aaron Sherman
A reality of working with people is the periodic need for difficult conversations. Using storyboards allows the author to more easily predict how the other person will respond due to the conversational nature of the storyboard format. Storyboards are also helpful when mentoring someone: walking them through a difficult conversation to help them see both sides of a situation.
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Storyboard Description
This conversation is a very common situation in technology companies. Due to the differences in how engineers and marketing thinks, engineers often think of marketing as unintelligent, and marketing thinks of engineers as difficult to work with. This leads to a lot of friction and subpar results on both sides of the fence. There is a great chapter on this phenomenon in the book Behind Closed Doors: Secrets of Great Management by Johanna Rothman and Esther Derby.
Storyboard Text
- Slide: 1
- I want to talk about your code quality. Over 35% of your tickets failed QA.
- What can we do to improve this?
- Slide: 3
- How do you think marketing likes being referred to as stupid?
- Slide: 4
- What do you think would happen if you spent more time trying to understand them?
- Slide: 5
- Can we spend more time discussing this together? I want to make sure I understand.
- Requirements
- Slide: 6
- I have been hearing great things about you from QA and Marketing.
- One Month Later...
- Slide: 0
- My problem is stupid marketing keeps changing their mind on their stupid requests.
- I don't know. Let me try.
- Our last conversation was an eye opener. I see everyone in a whole new light.
- I would love to, I just always thought you were in a hurry to leave.
- I never thought of that ... I don't say it to their faces ... but my emails are a bit curt ...
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