His Ladder of Inference

The Ladder of Inference was designed by Chris Argyris, a leader in organizational learning. The ladder concept is all about the thinking process, about reasoning. Be aware of where you are on the ladder - it is best to avoid climbing too high too quickly. This tool is also useful for conflict resolution and making team decisions: come to conclusions and perform actions based on sound judgments and facts.

Instructions and processes are so much more easily understood when accompanied by visuals. When we storyboard a process or create a sequential diagram, we can focus on discrete steps, cause and effect, and sequence.