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Storyboard Text
- "I want to see a manager of the department! I am not satisfied with this sweater, and I want action. I bought this here last week, and I bought a Medium, as I always do. When I tried it on at home it was way too small. I want a sweater that fits or my money back!!"
- Yes. I would like my money back.
- Thank you for bringing this to my attention. You said you bought a medium sweater and it was too small?
- This is our store policy Product must have been bought in the store The customer must have the sales receipt. Clothes must be returned in the same condition in which they were purchased. Only managers can authorize cash refunds. Thankfully I am the manager, so I am more than happy to take your receipt. Do you have the receipt?
- Yes, I do.
- Perfect. I will be right back with your refund.
- No, thank you. Have a good day now.
- Thank you so much! I did not expect you to care about my problem at all! You really know how to handle a customer complaint
- Well, my high school teacher Ms. King taught me everything I know about handling a complaint. Is there anything else I can do for you?
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