SASE - Storyboard
Storyboard Text
- Customer is interested in SASE
- Customer finds Lumen's SASE Marketplace
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- Customer finds SASE products and services
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- Customer has a mix of legacy perimeter-based security hardware, uses different vendors for CASB, SWG, ZTNA and SD-WAN functions, and has separate organizational structures for networking security and networking. He has created a complex and unmanageable collection of vendors, agents, consoles and traffic hair pinning.
- Customer purchases SASE products from multiple vendors
- Finds Potential Solution
- Customer sees that Lumen not only offers everything SASE but also provides the service and access to multiple vendors within one platform. Customers can pick and choose which products work best for their individual needs.
- Customer receives Welcome to Lumen letter
- Engaging with New Products
- Customer sees that the Lumen marketplace is easy to navigate and straight forward with its offerings. Customer sees different service levels to help them manage their products.
- Lumen is the Solution to Their Problem
- Customer can purchase on their own or speak with someone at Lumen to help them understand what they might need. Purchasing from a single or multiple vendors is consistent and straightforward.
- Customer immeditately receives welcome letter detailing what to expect and what will happen next. He sees the path outlined to signup for Lumen portal. Customer has ability to see the services and/or products purchased and their status per service.
- Customer has a consistent and flexible experience regardless of their selected vendor or technology. Lumen’s support service can take care of everything from setting up their products to servicing all their needs.
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